Hi Sam – I actually work for our State’s legal office, so Dept of Ageing was my client (have also done a lot of work for Justice, and Community Services – as well as for the Police, many years ago). But all the issues you’ve mentioned are very familiar to me. There have also been a lot of issues arising when government services are privatised – which requires further monitoring of private organisations by government departments. None of this is easy stuff, and I just hope we don’t end up in a situation like you have in the States, in terms of removal of public monies from essential services.